Reference

Know What We Keep

Your Privacy Policy on permen138 links account data, device checks, and DANA, OVO, GoPay, QRIS wallet records to clear privacy choices before you open an account.

Account data scopeDANA and QRIS recordsDevice session checksLocal-law access
Explore The Lobby Read FAQ
permen138 Know What We Keep
CONTACT ROUTES

Reach Us About Privacy Fast

Privacy questions should reach the right team without sending your data through the wrong channel.

Live chat hours Use live chat from 09:00 to 23:00 WIB for privacy questions tied to login alerts, DANA wallet records, QRIS scans, or a recent account change. We ask for minimal account markers before discussing personal data.
Email privacy desk Send privacy requests to the address shown in your account Help area when you need a written record. Include your username, registered phone number, and whether the issue relates to OVO, GoPay, bank transfer, or device access.
Account menu path Inside your account, open Profile, then Security, then Active Sessions to review device access before contacting us. This path helps you identify the phone, browser, or network session behind a privacy question.
DATA HANDLING

How We Handle Your Data

We treat privacy as an operating task, not a slogan. Account creation, wallet activity, game-room entry, and support contact each create different records, so this policy separates those purposes clearly.

Account creation data

When you join, we collect details needed to open and secure your account, such as username, phone number, password record, and referral code if used. We use that data for login, wallet matching, and privacy verification.

Payment record use

DANA, OVO, GoPay, QRIS and bank transfer records are used to match deposits and withdrawals with your account. We keep transaction references, timestamps, and status changes so finance checks can be traced if you ask.

Cookie and device checks

Cookies help keep your session active, remember language choice, and flag unusual logins. Device data may include browser type, IP range, and active session time, especially when you switch between phone and web access.

Game-room activity logs

If you enter Speed Baccarat, Counter-Strike 2, Bingo, Fish Hunter, or Aviator rooms, we record access times and account actions needed for wallet balance checks, dispute handling, and session security.

Retention and removal

We keep data for as long as it is needed for account operation, payment tracing, security checks, and legal duties. If data is eligible for removal, we confirm identity before changing or deleting records.

Correction requests

You can ask us to correct a phone number, payment name mismatch, or outdated account detail. We may request a login check or wallet reference before changing data that affects withdrawals or security alerts.

Privacy Questions Before You Join

Before you open an account, you should know how your data moves through our wallet, lobby, and support systems. These answers cover the privacy questions we receive most often: what we collect, why payment records matter, how device checks work, and how you can ask for changes. Keep your registered phone number and recent payment reference ready when contacting us.

We collect account details needed to create and secure access, such as username, phone number, password record, and login markers. If you add funds, we also store transaction references linked to DANA, OVO, GoPay, QRIS, or bank transfer.

We keep payment records to match deposits, withdrawals, wallet balance changes, and support checks with your account. The record usually includes the payment rail, time, status, and reference details needed to trace a privacy or finance request.

Yes. Contact us through the logged-in account area or privacy email and explain what needs correction. For sensitive changes, such as phone number or payment name, we verify account access before updating the record.

Cookies keep your session active, remember basic choices, and help spot unusual access. If you clear cookies, you may need to log in again and pass a security check, especially after changing device or browser.

We share only the details needed to process or trace a payment with relevant service parties. For example, a QRIS or GoPay reference may be checked so your account balance and request can be handled correctly.

Open your account, go to Profile, choose Security, then Active Sessions. If you see a phone, browser, or location pattern you do not recognise, contact live chat during 09:00 to 23:00 WIB.

We keep privacy request records long enough to handle the request, confirm the outcome, and meet legal or security duties. If a record is eligible for deletion, we verify your account before making the change.

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